Terms of Service

You must be at least 18 years old and legally capable of entering a contract to use the Service. You agree to provide accurate account information and to keep your credentials secure. You're solely responsible for all activity that occurs under your account, whether or not authorized by you. One person or legal entity per account — do not share logins. We may refuse service, terminate accounts, or cancel orders at our sole discretion.

UGC King is an AI-powered tool that generates short-form video content and posts it to connected third-party platforms (including but not limited to TikTok and Instagram) on your behalf. The Service relies on third-party AI models (including OpenAI and Evolink/Seedance), third-party social-platform APIs (including the TikTok Content Posting API and the Meta/Instagram Graph API), and third-party cloud infrastructure (including Supabase, Vercel, and others). These third parties may change, limit, suspend, or discontinue their services at any time — affecting or ending your ability to use parts of the Service — without liability to us.

The Service is a creative automation tool, not a guarantee of any outcome. We do not guarantee that any video generated or posted will: be accurate, be appropriate, comply with any platform's community guidelines, drive views, drive engagement, drive sales, avoid being flagged or removed, avoid causing your account to be penalized or banned, or achieve any other result of any kind.

You acknowledge and accept that all content produced by the Service is generated by artificial-intelligence systems operating probabilistically, not deterministically. AI-generated content may be inaccurate, misleading, defamatory, infringing, offensive, biased, factually incorrect, hallucinated, inappropriate, off-brand, stereotype-reinforcing, or otherwise problematic. We make no warranty that AI output is factually correct, on-brand, legally compliant, non-infringing, safe, or suitable for any purpose.

You are the publisher. Even when you enable autopilot posting, you — not UGC King — are the publisher of any video posted to your social media accounts. You are responsible for reviewing, approving, and monitoring all content. The Service's default setting is "Approval Mode," under which no video posts without your explicit approval; if you choose to enable autopilot, you do so at your sole risk and accept that you remain fully responsible for everything that posts under your name or brand.

You assume all risks related to AI output, including but not limited to: content that makes false, misleading, or unsubstantiated claims about any product or service; content that infringes copyrights, trademarks, rights of publicity, or other intellectual-property rights; content that defames, disparages, harasses, or violates the privacy of any person or entity; content that violates endorsement-disclosure rules (FTC or equivalent); content that violates advertising regulations (FDA, FCC, state attorneys general, etc.); content that violates the terms, policies, or community guidelines of any platform where it is posted; content involving or resembling identifiable real persons, including public figures, without their consent; and content that is discriminatory, hateful, sexually explicit, violent, or otherwise prohibited under applicable law or platform rules.

We are not the author of, do not endorse, do not verify, and accept no responsibility for any AI-generated content produced through the Service.

You represent, warrant, and covenant that:

• You own or have all necessary rights, licenses, and permissions to upload, input, or otherwise provide all brand assets, product photos, descriptions, knowledge-base entries, and other materials to the Service.
• All information you provide is truthful, accurate, and non-misleading.
• Your use of the Service, and all content you generate and post through the Service, complies with: (a) all applicable laws, regulations, and orders; (b) all rights of third parties, including intellectual-property, privacy, and publicity rights; and (c) the terms of service, community guidelines, advertising policies, and disclosure rules of every third-party platform to which you connect your accounts.
• You will review AI-generated content before it is posted, or, if you choose autopilot, you acknowledge that you have delegated that review to yourself for the purposes of responsibility and liability.
• You will not use the Service to impersonate any person or entity, generate content involving minors, generate sexually explicit content, generate deepfakes of identifiable individuals without consent, make medical or health claims you cannot substantiate, or engage in any conduct prohibited under Section 9.

Photos of people you upload (including faces used as character references). If you upload a photo of a person to use as a character's reference face, you represent and warrant that you are that person or have that person's explicit, informed permission to use their likeness to generate and publish AI-generated video, and that you will stop using it if that permission is withdrawn. You must not upload photos of public figures or celebrities, of minors, of deceased persons, or of anyone who has not consented, and you must not use an uploaded likeness to impersonate, defame, harass, or mislead. Biometric and right-of-publicity laws (including the Illinois Biometric Information Privacy Act and similar U.S. state and foreign laws) may apply to face images, and compliance is your responsibility. We store uploaded reference images only to operate the Service, will remove a likeness on a verified request from the person depicted, and may remove content or suspend accounts for suspected misuse.

You are solely responsible for your social-media accounts and their standing. If a platform limits, shadow-bans, suspends, or terminates any of your accounts for any reason — including AI-generated content we helped post — that is between you and the platform; we have no liability.

You are solely responsible for ensuring that every idea, script, character, video, caption, and post you generate, schedule, approve, or publish through the Service is lawful in (a) the jurisdiction where you are located, (b) every jurisdiction where your business operates, and (c) every jurisdiction where your audience may view the content. Laws governing advertising, consumer protection, endorsements and testimonials, data protection, gambling, alcohol, tobacco, vaping, cannabis, firearms, dietary supplements, health and wellness, financial and investment products, cryptocurrency, adult content, contests and sweepstakes, and political or election content vary widely by country, state, province, and locality. Content that is legal where you are may be illegal, restricted, or subject to licensing, disclosure, or age-gating requirements elsewhere.

We do not determine, monitor, or advise on what is permissible in your jurisdiction or your audience's, and we do not provide legal advice. It is entirely your responsibility to know the rules that apply to you and your content and to comply with them. If a category of content is prohibited or regulated where you or your audience are located, you must not generate or publish it through the Service, even if the Service is technically capable of producing it. The Service's ability to generate a given piece of content is not a representation that the content is lawful for you to publish, anywhere.

The Service can generate fictional on-screen characters and short-form videos that may resemble genuine creator or consumer content, including content that praises, recommends, demonstrates, or otherwise endorses a product, service, or business. In the United States, content of this kind is regulated by the Federal Trade Commission (FTC), including under the FTC's Guides Concerning the Use of Endorsements and Testimonials in Advertising (16 CFR Part 255) and the Trade Regulation Rule on the Use of Consumer Reviews and Testimonials (16 CFR Part 465), which took effect on October 21, 2024. Many other countries and U.S. states have comparable rules. You acknowledge and agree that:

• You are the advertiser and the disseminator. When you publish content through the Service, you, and not UGC King, are the advertiser making the claims and the party disseminating any review, testimonial, or endorsement. Regulators hold the advertiser responsible for endorsements made on its behalf. Using AI to produce the content does not shift that responsibility to us, and the absence of a real human speaker does not eliminate it.
• AI characters are not real consumers. The characters the Service produces are fictional and have not purchased, used, or experienced any product or service. Under 16 CFR Part 465 it is unlawful to create or disseminate a consumer review or testimonial that misrepresents that it is by a person who does not exist (including an AI-generated persona), or by someone who did not actually use the product, or that misrepresents that person's experience. You must not present, caption, label, or frame any AI-generated character or video as a real customer, a genuine review, an authentic testimonial, or a true personal experience unless that is actually the case and you can substantiate it.
• Required disclosures are your responsibility. Where content is advertising or carries a material connection, you are responsible for making every clear-and-conspicuous disclosure the law requires. This includes, where the endorser or its face, voice, or persona is AI-generated or otherwise synthetic, a clear disclosure that the content is AI-generated, in addition to any sponsorship or paid-partnership disclosure. You are also responsible for setting any platform-level AI-content labels and for meeting each platform's own synthetic-media and disclosure requirements.
• Substantiation is your responsibility. You must hold adequate substantiation for every objective claim that appears in content you publish, including health, medical, safety, financial, earnings, performance, and comparative claims. The Service does not verify claims, and you must not publish any claim you cannot substantiate.
• No fake influence signals. You must not use the Service to create, buy, or inflate false indicators of social-media influence such as fake followers, views, or engagement, which are also prohibited under 16 CFR Part 465.

Violations of these rules can carry substantial civil penalties (currently more than $50,000 per violation under 16 CFR Part 465, adjusted annually for inflation) and other liability. As between you and us, all such penalties and liability are your sole responsibility under Section 4 (Your responsibilities) and Section 8 (Indemnification).

Quality control and compliance are entirely your responsibility, both before and after content is published.

• Before posting. You are responsible for reviewing every generated idea, script, caption, character, and video before it is published, and for rejecting anything that is inaccurate, deceptive, non-compliant, off-brand, or otherwise problematic. The Service's default Approval Mode requires your explicit approval before anything posts. If you enable autopilot, you do so at your sole risk and remain fully responsible for everything that posts under your name or brand.
• After posting. Your responsibility does not end at publication. You must monitor and verify what was actually posted to your connected accounts for accuracy, quality, legal and regulatory compliance, required disclosures, and conformance with each platform's policies, and you must promptly remove, edit, or correct anything that is non-compliant or that you did not intend to publish. Automated generation and posting can publish content that differs from what you reviewed, post at unexpected times, or fail to apply an intended disclosure. You accept that risk and the duty to catch and remediate it.
• Your instructions and configuration. You are responsible for the brainstorm instructions, prompts, knowledge-base entries, product descriptions, brand inputs, character configurations, schedules, and any other settings you provide, and for ensuring they do not direct or cause the Service to fabricate consumer experiences, invent testimonials, make unsubstantiated or prohibited claims, omit required disclosures, or otherwise produce non-compliant content. You are responsible for tuning, constraining, and moderating the Service so that its output complies with all applicable laws, regulations, and platform policies. The Service acts on your inputs and does not independently ensure their legality.

We do not pre-screen, moderate, fact-check, or legally vet generated content, and we have no obligation to do so. Any moderation, preview, or compliance features we may provide exist to assist you, do not guarantee compliance, and do not transfer any responsibility from you to us.

You will defend, indemnify, and hold harmless UGC King and our officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all claims, demands, actions, liabilities, losses, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Any content you generate, post, approve, or allow to be posted through the Service — including content the Service generated automatically or that was produced by AI;
• Your use or misuse of the Service, including any violation of these Terms or any representation you made to us;
• Your violation of any third party's rights, including intellectual-property, publicity, privacy, contract, or other rights;
• Your violation of any applicable law, regulation, or platform policy;
• Any dispute between you and a third party, including any social-media platform, your customers, your competitors, or any person depicted in or referenced by content you generated;
• Any claim related to chargebacks, billing disputes, or payment fraud originating from your account.

We reserve the right, at our expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate fully with us. You may not settle any claim without our prior written consent.

You must not use the Service to create, generate, post, distribute, or facilitate any content or conduct that:

• Is illegal, fraudulent, deceptive, or designed to deceive consumers or authorities;
• Infringes any patent, trademark, trade secret, copyright, right of publicity, or other right of any person;
• Defames, libels, slanders, stalks, harasses, or intimidates any person;
• Depicts, sexualizes, or endangers minors in any way;
• Promotes discrimination, hatred, or violence against individuals or groups;
• Impersonates any real person, brand, or entity without explicit authorization;
• Makes unsubstantiated health, medical, financial, or earnings claims;
• Violates FTC endorsement, advertising-disclosure, or similar rules in any jurisdiction;
• Attempts to reverse-engineer, decompile, probe, or bypass any security measure in the Service;
• Uses the Service to train, evaluate, or benchmark competing AI systems or products;
• Sends spam, phishing attempts, malware, or any automated abuse through connected platforms.

We may suspend or terminate your account, remove content, and report activity to authorities for violations, without notice and without refund. Suspended or terminated users remain liable for all indemnification and payment obligations.

The Service is provided on a recurring monthly subscription. By subscribing, you authorize us (and our payment processor, Stripe) to charge your payment method the applicable fee for your plan at the start of each billing period, plus any applicable taxes, until you cancel. Fees are stated in U.S. dollars unless otherwise noted.

Each plan includes a hard monthly cap on videos generated. There are no overages. Once you reach your cap you will be unable to generate additional videos until you upgrade your plan or your next billing period begins. Unused quota does not roll over, carry forward, or generate any credit.

Upgrades take effect immediately. You will be charged a pro-rated amount for the remainder of the current billing period at the new plan's rate. Downgrades take effect at the end of the current billing period; there is no partial refund for the remainder of the current period.

All payments are final and non-refundable. This includes, but is not limited to:

• Monthly subscription fees already charged;
• Any portion of an unused billing period after cancellation;
• Any unused video quota, project slots, or other features;
• Fees charged during periods when AI models, platform APIs, or third-party providers were degraded, slow, or unavailable;
• Fees charged for videos that were generated but not used, rejected, failed to post, or performed poorly on any platform;
• Fees charged after your account was suspended for violating these Terms.

The sole exception is billing errors we make (for example, a duplicate charge or a charge to a wrong amount); contact support within 60 days of the charge and we will correct verified errors.

No chargebacks. If you dispute a charge with your card issuer instead of contacting us first, we may suspend your account immediately and you remain responsible for all fees, chargeback costs, and collection expenses. Initiating a chargeback for services delivered is a material breach of these Terms.

You may cancel at any time from your account settings. Cancellation stops future renewals; access continues until the end of the current billing period and then ends.

Subscription fees displayed at checkout are exclusive of taxes unless explicitly stated otherwise. Sales tax, VAT, GST, and any other applicable transactional taxes are calculated and added at checkout by Stripe Tax based on the billing address you provide. By subscribing, you authorize Stripe to compute and charge these taxes on our behalf.

You are solely responsible for any income, withholding, or business taxes arising from your use of the Service in your jurisdiction. If you are tax-exempt or eligible for a reduced rate, you must provide valid documentation before subscribing — refunds are not issued for taxes correctly charged at the time of payment based on the address on file.

If your billing address changes, update it in your account settings before your next renewal so that the correct tax rate applies.

The Service posts to and pulls analytics from third-party platforms — including TikTok, Instagram, and any others we may support. Each platform has its own terms, policies, advertising rules, disclosure requirements, and enforcement mechanisms. Compliance with every platform's rules is solely your responsibility. We do not vet content against platform policies, do not guarantee our posting timing or method complies with any platform's best practices, and do not guarantee continued API access to any platform.

If a platform changes its API, policies, rate limits, or removes access for any reason, features that depend on that platform may stop functioning with no advance notice and with no refund or credit owed to you.

We provide the Service on a best-effort basis. We do not commit to any specific uptime, response time, generation latency, posting success rate, or service-level guarantee. The Service may experience outages, errors, latency, degraded AI quality, failed generations, failed posts, and other interruptions. AI providers (OpenAI, Evolink, and others), social-platform APIs (TikTok, Meta/Instagram, and any others we may support), and infrastructure providers (Supabase, Vercel, and others) may fail, degrade, or change their offerings at any time — any such failure is not grounds for a refund, credit, damages, or termination of your obligations under these Terms.

You retain ownership of your brand assets and input materials you provide to the Service. You grant us a worldwide, royalty-free, sublicensable license to use, store, process, transmit, modify, reproduce, and display those materials, and to pass them to our AI and posting subprocessors, solely as necessary to operate the Service and provide it to you.

As between you and us, you own the AI-generated videos, scripts, and captions produced for your account (collectively, "Outputs"), subject to the limitations of applicable copyright law (which may not recognize copyright in purely AI-generated works in all jurisdictions). We retain all rights, title, and interest in and to the Service itself, including the software, models we fine-tune, character-weighting systems, analytics aggregations, and all derivative technology — these are not transferred to you.

We may use aggregated, anonymized, de-identified usage data derived from the Service to improve our product, train evaluation models, and develop new features, without further notice to or consent from you.

Our collection and use of personal data is described in our Privacy Policy, incorporated here by reference. By using the Service, you consent to the practices described there.

The following section is intentionally emphatic.

The service, all AI-generated outputs, and all features are provided "as is," "as available," and "with all faults." To the maximum extent permitted by applicable law, we disclaim all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, timeliness, uninterrupted availability, suitability for any business purpose, freedom from error, and freedom from harmful code.

Without limiting the foregoing, we do not warrant: that the Service will meet your requirements or expectations; that any AI-generated output will be accurate, on-brand, compliant, tasteful, or legally usable; that any video will perform on any platform; that your connected accounts will remain in good standing; that the Service or any platform we integrate with will be available when needed; or that errors will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions the above exclusions apply to the maximum extent permitted by law.

To the maximum extent permitted by applicable law, in no event will UGC King, its affiliates, officers, directors, employees, agents, licensors, or service providers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages; any loss of profits, revenue, goodwill, data, followers, brand value, business opportunities, or anticipated savings; any damages relating to content that was posted, not posted, posted incorrectly, posted late, flagged, removed, shadow-banned, demonetized, or caused account penalties; any damages relating to AI output being inaccurate, offensive, infringing, misleading, or otherwise problematic; or any damages arising from the acts or omissions of any third party (including AI models, platform APIs, or infrastructure providers) — whether arising under contract, tort, strict liability, statute, or any other theory, and whether or not we were advised of the possibility of such damages.

In no event will UGC King's total cumulative liability to you for any and all claims, losses, or damages arising out of or related to these Terms or the Service exceed the greater of (a) the total fees you paid us in the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

This limitation applies in the aggregate, not per incident. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages; in those jurisdictions our liability is limited to the maximum extent permitted.

You expressly acknowledge that using automated AI to post content to your social-media accounts carries inherent, unavoidable risks — including the risk of generating inaccurate, off-brand, or inappropriate content; the risk of platform penalties; the risk of reputational harm; and the risk of financial loss. You voluntarily assume all such risks. You release and forever discharge UGC King and its representatives from any claim or liability arising from those risks, to the fullest extent permitted by law.

You may stop using the Service at any time by canceling in your account. We may suspend or terminate your account or access immediately, without notice and without refund, if we determine that you have violated these Terms, that your conduct poses legal, financial, or reputational risk to us, or for any other reason at our sole discretion. On termination: your right to use the Service ends; we may delete your data after 30 days; Sections 3, 4, 5, 6, 7, 8, 9, 10, 11, 14, 16, 17, 18, 19, 20, 21, and 22 survive.

Please read this Section carefully. It affects rights you may otherwise have.

Informal resolution first. Before filing any claim, you agree to contact hello@ugcking.com and give us thirty (30) days to try to resolve the dispute.

Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service (other than disputes described in the "Exceptions" paragraph below) will be resolved by final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will take place in the state of Delaware, or via video, at your option. The arbitrator's decision will be binding and may be enforced in any court of competent jurisdiction.

Class-action waiver. You and UGC King each agree that any proceeding will be conducted only on an individual basis, not in a class, consolidated, or representative action. If any part of this waiver is found unenforceable, the rest of the arbitration agreement remains in effect, but any class, consolidated, or representative claim will proceed in court (not arbitration).

Exceptions. Either party may bring an individual claim in small-claims court. Either party may seek injunctive or equitable relief in court to protect intellectual-property rights.

Statute of limitations. Any claim against us must be brought within one (1) year after the claim arose; claims filed after that period are permanently barred.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. For any matter not subject to arbitration, the exclusive venue is the state or federal courts located in Delaware, and you consent to personal jurisdiction there.

We may modify these Terms at any time. Material changes will be announced via email or in-app notice at least fourteen (14) days before taking effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree, cancel before the effective date.

We may add, modify, or discontinue any feature or component of the Service at any time, with or without notice, without liability to you.

Entire agreement. These Terms, together with the Privacy Policy and any plan-specific terms, constitute the entire agreement between you and us about the Service and supersede any prior agreements.

Severability. If any provision of these Terms is found unenforceable, the rest of the Terms remain in effect.

No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms without our written consent. We may assign them freely (for example, in connection with a merger, acquisition, or sale of assets).

Force majeure. We are not liable for failures or delays caused by events beyond our reasonable control (including AI-provider outages, platform-API outages, internet disruptions, natural disasters, government action, pandemics, or labor disputes).

Notices. We may send notices to the email address associated with your account. You must send notices to us at hello@ugcking.com.

Questions about these Terms or general support: email hello@ugcking.com or use the help channel in your dashboard.